The latest trends and hot topics about Customer Experience, Technology, and Business
turn-customers-into-brand-advocates
Dóra Rapcsák
Dóra Rapcsák
3 min read

Acquiring customers is important but retaining them is what makes a business grow in the long term. Still, 44% of companies rather focus on customer acquisition than customer retention. But did you know that it costs five times as much to acquire a customer than to keep an existing one?

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call-center-needs-video-call-feature
Dóra Rapcsák
Dóra Rapcsák
3 min read

With the rising popularity of omnichannel communication, businesses have started to explore new channels of communications. But only a few managed to fully embrace the opportunities provided by omnichannel customer support.

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screen-sharing-customer-service
Dóra Rapcsák
Dóra Rapcsák
3 min read

Visual engagement takes customer service to the next level. Luckily, thanks to ever-evolving technology solutions, more and more visual engagement platforms are appearing on the market, allowing businesses to level up their customer interactions with ease.

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contact-database-quality
5 min read

Contact database quality, as with everything else, deteriorates with time. The more you use it, the worse it becomes. How many times do you go through your contact database?

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three-questions-action-learning
5 min read

Sometimes the right question is worth more than a hundred solutions. This is an account of how and why we use Action Learning at VCC Live to improve the way we collaborate and co-create with each other.

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effective-telesales-case-study
2 min read

Telesales is a dynamic field of business. But can companies combine dynamism with productivity to create more effective telesales activities? Here is how one of our clients did it.

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