The latest trends and hot topics about Customer Experience, Technology, and Business
contact-database-quality
5 min read

Contact database quality, as with everything else, deteriorates with time. The more you use it, the worse it becomes. How many times do you go through your contact database?

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three-questions-action-learning
5 min read

Sometimes the right question is worth more than a hundred solutions. This is an account of how and why we use Action Learning at VCC Live to improve the way we collaborate and co-create with each other.

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effective-telesales-case-study
2 min read

Telesales is a dynamic field of business. But can companies combine dynamism with productivity to create more effective telesales activities? Here is how one of our clients did it.

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dialers-core-productivity
6 min read

Manual dialer, power dialer, predictive dialer – does it matter which type of dialing system you use in your call center? Well, if you want to optimize the amount of time you actually speak with customers, then yes, it does.

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debt-collection-case-study-upc
2 min read

“Ok, I’ll pay what I owe you online tonight”: an often-spoken but rarely-kept promise in the world of debt collection. But here is a debt collection case study showing how UPC Hungary put a stop to empty words such as these, and increased their number of kept promises.

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quarter-new-releases-features
2 min read

At VCC Live, we are dedicated to offering innovative products to our clients. Developing state-of-the-art cloud-based contact centre solutions that meet our clients’ needs and expectations is at the heart of everything we do. This is why we continuously work on bringing our clients new releases and features.

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