Acquiring customers is important but retaining them is what makes a business grow in the long term. Still, 44% of companies rather focus on customer acquisition than customer retention. But did you know that it costs five times as much to acquire a customer than to keep an existing one?
With the rising popularity of omnichannel communication, businesses have started to explore new channels of communications. But only a few managed to fully embrace the opportunities provided by omnichannel customer support.
Visual engagement takes customer service to the next level. Luckily, thanks to ever-evolving technology solutions, more and more visual engagement platforms are appearing on the market, allowing businesses to level up their customer interactions with ease.
Contact database quality, as with everything else, deteriorates with time. The more you use it, the worse it becomes. How many times do you go through your contact database?
Sometimes the right question is worth more than a hundred solutions. This is an account of how and why we use Action Learning at VCC Live to improve the way we collaborate and co-create with each other.
December is a time for everyone to reflect. The time to look back and evaluate the events of the past year, before setting new goals for the upcoming one. So, here is our yearly summary for 2017.