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Call Center World 2014 – Day two

Virtual Call Center’s head of development, Gabor Fehér, dr has joined the event to get better picture about the latest trends and functionalities from technological stand point.

‘Cloud has clearly spread on the market and the advantage Virtual Call Center earned years ago in great part due its cloud development efforts seemed to be an outstanding decision. Trends show the expansion of contact centers together with adaptive software solutions for text based communications, for which our development team has been constantly preparing. I believe we must follow trends are coming up recently, however Virtual Call Center is still has its leading role of the industry in functionalities and services.’