December is a time for everyone to reflect. The time to look back and evaluate the events of the past year, before setting new goals for the upcoming one. So, here is our yearly summary for 2017.
2017 was a dynamic and exciting year for us. It was a year of growth and change, as well as exploration of new areas – both geographically and business-wise. We transferred the German branch of our operations from Munich to Berlin, and opened new offices in Romania and the USA. We also began to investigate new business possibilities in Africa, and placed a lot of emphasis on further strengthening our foreign business strategy. In conjunction with this substantial international expansion, we updated our General Terms Agreement in English, to help achieve a unified approach extending beyond language barriers and physical borders.
As well as enhancing our international business strategy, we also participated in a number of events and conferences. During these conferences we shared our knowledge and experience with other industry leaders and players. From our participation in different conferences in Hungary and the region to our series of workshops in Africa, it was an eventful year for us. We visited a number of countries such as Kenya, Uganda, Tanzania, Latvia and Poland. But of course our international success would not have been possible if it hadn’t been for the continual hard work we invested in making our product and services even better!
2017 was exciting in terms of new developments and features in our portfolio. A yearly summary for 2017 would not be complete without mentioning the many great new tools and features we launched in the last twelve months. Especially noteworthy was the beta testing of our new chat function during the summer, with the active participation of some of our clients. Thanks to this, we now have a fully functional chat service, which is being constantly updated with exciting new functions.
In the past few months our development team also worked on improving existing features, such as IVR settings, phone number handling, and much more. In particular, IVR menu settings have been made far more comprehensive. A number of new functions were added to the IVR settings to make sure they meet every inbound call center’s needs. As for outbound call centers, caller ID rotation has made it possible for debt collection companies to rotate multiple phone numbers and increase the number of handled calls. Of course, new functions and enhanced features require useful tips and helpful usage instructions. So, one of our focuses was to update the structure of our new Help and Developers sections as well.
VCC Live Pay, our innovative service allowing customers to make immediate payments during phone conversations, was also enhanced with the new recurring payment feature. With the addition this summer of Worldpay, VCC Live Pay can now be used to process over-the-phone international payments securely in 146 countries!
As you can see from our yearly summary for 2017, this was a really busy and exciting year for us, but a good year is not good just because of the achievements it brings. It’s also good because of the people these successes are shared with. And we are delighted that you have been a part of our successes this year. As our clients, partners, and readers, you were all an invaluable part of our progress these last twelve months. And so, with that, we come to the end of our yearly summary for 2017, and indeed our last blog of the year, and all that remains for us to say is to wish you a very happy holiday season and a New Year full of business prospects and success.