Automatic Call
Distribution (ACD)

Intelligently connect customers and agents
with an ACD system you can easily manage
in our cloud contact center platform.

Orchestrate a first-class customer journey with ACD

Ensure customer experience and satisfaction remains high by automating
a swift journey to the agents best suited to handling the call.

“The real-time monitoring greatly helps our work as it allows us to better allocate our resources.
For example, if one queue is too busy, the supervisors can react immediately and
assign extra workforce to that queue to be able to handle each call.”

Customer Services Director, Teladoc

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