You can level up your contact center with ACD and other
built-in features as part of our fully customizable platform.
Ensure customer experience and satisfaction remains high by automating
a swift journey to the agents best suited to handling the call.
“The real-time monitoring greatly helps our work as it allows us to better allocate our resources.
For example, if one queue is too busy, the supervisors can react immediately and
assign extra workforce to that queue to be able to handle each call.”
Customer Services Director, Teladoc